Will I be tied into a long contract?
No. All three plans run on a 30-day rolling basis. I want the service to earn its place every month.
How is Website Care Partner different?
Care Plus keeps the site healthy and gives you an hour of small changes each month. Partner adds a proper block of work — up to three hours included each month, including a new page or article — plus a staging site for testing changes and access to custom development beyond standard pages and posts within those hours. It also includes a monthly search check, a short monthly report and a quarterly review. Staging and custom development start at this plan, and it suits businesses that want the website to improve, not just stay online.
What is a staging site?
A staging site is a private copy of your website that only you and I can see. I test WordPress updates, plugin changes and new features there first, then move them across once they’re proven. A broken update never reaches your live site, and bigger changes can be tried without risk.
What counts as a small change?
Things such as amending copy, swapping images, adding a blog post or making a minor layout adjustment. Larger work is always discussed and agreed before I start.
Can you support an existing WordPress website?
Yes. I’ll first take a look at its current setup so I can make sure the right plan and any initial tidy-up are clear from the outset.
Do I need to move my website or hosting?
No. You can keep your existing website and hosting if you prefer — I can support it where it is. If moving makes sense, hosting is included for most websites. However, particularly high-traffic or resource-intensive websites, online shops and more complex setups may need bespoke hosting, a virtual private server (VPS) or a dedicated server. If so, I can explain the options and provide a separate quote before anything changes.
What happens when I first join a plan?
I’ll review the current setup, make sure I have the right access and check for anything that needs attention before ongoing maintenance begins. If the website needs initial repair work, I’ll explain and agree that with you first.
What if an update causes a problem?
I back up and check updates carefully. If something unexpected happens, I’ll investigate and use the available backups to get your website back to a stable position.
Do you support WooCommerce websites?
Yes. Small WooCommerce stores are covered by the Website Care Partner plan, which includes the extra care a shop needs — updates checked, backups taken and problems caught before customers see them. Bigger or busier shops, or sites with bespoke integrations, are better on a plan built around them, and I’ll tell you which you need.
What happens if my website needs urgent help?
Get in touch directly. I’ll assess the issue and explain the sensible next step as quickly as I can.