A Commerce store that’s looked after properly.

Personal management for existing WooCommerce stores that need to run reliably, connect with their marketing and keep improving.

Your shop has a job to do every day.

I’m Keith. I have more than 10 years of experience with WordPress and WooCommerce, and I’ve helped grow WooCommerce stores from £0 to £2 million in annual revenue. I provide direct, hands-on care: getting to know your store, keeping an eye on the details and making practical improvements over time.

An online store needs more than occasional updates. Products, payments, delivery, customer emails and the tools behind your marketing all need to work together. If one part breaks, it can cost you sales and customer confidence.

I’ll bring those different parts together, analyse what’s happening and talk through the options with you in plain, jargon-free language. You’ll have clear advice on what needs attention and why, making decisions and day-to-day management easier.

A store that’s ready for business.

Careful WordPress, WooCommerce, theme and plugin updates, backups and monitoring help protect your website. A staging site gives changes room to be tested before they reach customers.

Your shop needs to be ready when customers want to buy. Regular security and uptime checks help spot problems early, while off-site backups provide a way to recover if something goes wrong.

Confidence before checkout

Clear, up-to-date cookie, privacy, delivery and returns policies help customers know what to expect and buy with confidence.

A smoother way to buy

Fast pages, mobile-friendly browsing and a straightforward checkout make shopping easier.

Everything working together

Managing the integrations between your store and its stock, order and business systems helps keep information accurate and reduce manual work.

The details that make a better online shop.

Product images: Keeping images appropriately sized and optimised so they look good without making pages unnecessarily slow.
Delivery information: Making delivery costs, estimated times and available options clear, so customers know what to expect before they order.
Product catalogue: Managing descriptions, categories, attributes, tags and variations so products are well organised and easy to find, with accurate prices and stock availability.

Regulatory details: Helping display relevant business and product information, such as warnings where required, using the correct details and specialist advice for your products.
Payments and checkout: Managing payment gateways and their settings, and checking that customers can complete payment smoothly on mobile and desktop.
Customer communication: Checking that important messages, such as order confirmations, contain useful information and reach customers as intended.

Hosting that fits the demands of your store.

As your store grows, your hosting needs can change too. Traffic, the size of your product catalogue and the systems connected to your website can all affect the resources and support you need.

I can review your current setup and advise on suitable options, whether that’s specialist managed WordPress hosting, a virtual private server (VPS) or a dedicated server for a larger store. If a change or specialist hosting is needed, I’ll explain any separate costs and agree them with you before anything changes.

Make sure your marketing and your store are talking.

Your website should work with the channels bringing customers to it. I can check connections to email marketing, PPC and social advertising platforms, as well as analytics, product feeds and conversion tracking where relevant.

Accurate data flowing between your store and these tools helps you understand what is working, reach the right people and make better decisions. I can also review how tracking fits with your cookie consent settings. Any fixes or improvements are agreed with you and prioritised within the available time.

Know how your store is working for customers.

Test the whole customer journey.

Every store should be tested regularly from a customer’s point of view: finding a product, choosing options, adding it to the basket and moving through delivery, payment and order confirmation. Checking the journey on mobile and desktop helps uncover confusing steps, broken features and other barriers to completing an order.

Regular checks, especially after significant changes, help catch problems early and give customers a smoother, more reliable experience.

Turn your data into useful decisions.

Tools such as Google Search Console and Google Analytics can show how people find and use your store, which pages attract attention and where customers may leave. Reviewing that information regularly helps you spot opportunities, understand what’s working and make better decisions about where to focus.

A tailored Looker Studio dashboard (formerly Google Data Studio) brings the figures that matter to your business together in one clear, jargon-free view. Regular reporting makes it easier to follow progress, spot trends and turn useful information into practical improvements.

Need help with the wider eCommerce business?

WooCommerce management looks after your website, its product catalogue and the systems connected to it. My fractional eCommerce management service also covers your wider eCommerce strategy, including marketing and growth. That can mean planning promotions and campaigns, coordinating your team and agencies, reviewing sales performance and deciding where to focus commercially.

Explore fractional eCommerce management

Ongoing care for your WooCommerce store.

Website Care Partner

£200per month

Rolling monthly support, with direct access to me and time to improve your site.

What’s included

WordPress, theme and plugin updates, security and uptime monitoring
Daily off-site backups and SSL checks
Up to 3 hours of store management and development each month
A staging site to test changes
Monthly performance, analytics and search checks, with an improvement made
404 monitoring, a six-monthly health check and speed recommendations
A short monthly report and a quarterly review with a three-month plan
Same working day response for urgent issues

Tailored WooCommerce management

Quotetailored to your store

For larger stores that need more robust day-to-day management and support built around the way they operate.

Support can include

More hands-on day-to-day website management
Management of larger catalogues and regular product updates
Support for more complex or less standard integrations
Advice on suitable hosting, including managed WordPress hosting, a VPS or a dedicated server
A level of maintenance, monitoring and testing suited to your store

We’ll discuss your store, priorities and the support you need, then agree a clear scope and quote.

Website Care Partner runs on a 30-day rolling basis. Additional work is agreed in advance. Resource-intensive hosting may need a separate quote. Any initial repair work is discussed and agreed before ongoing care begins. See all WordPress management plans.

Let’s talk about your WooCommerce site.

Tell me how your WooCommerce website is working today and what you’d like it to do better. I’ll come back to you personally.